Card Readers

• Troubleshooting Tap to Pay on iPhone

  Tap to Pay on iPhone requires that you are using an iPhone XS or later and must be running the public version of iOS 16 or greater. Some common problems are: Running a beta version of iOS 16 Attempting to use Tap to Pay on iPhone on an iPad Not having ...

• Setup a BBPOS WisePad 3 for Android

  Ensure that you have location services enabled for the "Payment" app. Log in to the app Navigate to the menu via the icon in the upper left corner Choose Connect Bluetooth Reader DO NOT PAIR THE CARD READER VIA YOUR DEVICE'S SETTINGS

• Troubleshooting WisePad 3

  The WisePad 3 is a bluetooth connected Stripe Terminal card reader. For the reader to function properly, you must have the following enabled on your device: Grant location access (while using) Bluetooth Disallowing either of these services will preven...

• Installing the standalone Payment app directly onto the Stripe Reader S700

  Please email our support team for assistance with installing the standalone Payment Android app directly onto the Stripe Reader S700, eliminating the need to connect to a mobile device.   IMPORTANT NOTE: Your Stripe account must have platform controls e...

• Troubleshooting - Stripe Reader M2 won't turn on

  We're sorry you're having trouble with your Stripe Reader M2. Check for physical damage to the reader. Ensure the reader is charged by plugging it into a wall outlet. Allow the unit to charge for 30 minutes and attempt to turn it on by pressing th...

• Using the Stripe M2 card reader on the Android app

  Ensure that you have location services enabled for the "Payment" app. Log in to the app Navigate to the menu via the icon in the upper left corner Tap "Connect Card Reader" Pair the reader with your device, then finalize the connection Add an amount,...

• Using Stripe Reader M2 with the Payment iOS app

  Start by turning the reader on by pressing the power button the side of the unit. Next, you'll need to download and open the Payment for Stripe app. Navigate to the Settings menu by pressing the gear in the upper left hand corner.  Navigate to the Conn...

• General Troubleshooting for WisePOS E

  Below is an excerpt from the full troubleshooting guides at: https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshooting   Most commonly, the card reader was not registered to your Stripe account. To do so, you would need to follow the step...

• Troubleshooting WisePOS E - Update installation fails

  From time to time, a card reader update may fail midway through installation due to a poor internet connection, or other factors.   You will need to cancel the update, and/or restart your card reader device and attempt the update again.

• Troubleshooting - WisePOS E cannot be connected to over Wifi

  You may need to restart your wifi network, or try to re-discover the reader. Here is a guide from Stripe with some other steps. https://support.stripe.com/questions/stripe-terminal-application-cannot-connect-to-card-reader-over-wifi  

• Troubleshooting WisePOS E - Sever hostname could not be found

  We're sorry you're having issues with your WisePOS E. Lets try some simple things to fix it. The error you are seeing looks to be specific to your network, and the Stripe Terminal card reader.   First, double check to make sure your WisePOS E is connect...

• Connect BBPOS WisePOS E to the Payment app

  Let's get you setup with your BBPOS WisePOS E! Remember, the Payment app was built to be the no-code solution for charging with your Stripe account. The following steps require NO CODING. First, you'll need to setup your card reader following Stripe's ...

• Not seeing WisePOS E in card reader list, even after connecting to wifi and registering with Stripe

  We're sorry this is happening! It's a remnant of a change Stripe introduced with the way they handle accounts, and we're quickly try to provide a workaround so you are no longer affected. However, below are the steps to get that card reader displaying i...

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• Using the BBPOS Chipper 2X BT card reader on iOS

  Start by turning the reader on by pressing the power button the side of the unit. Next, you'll need to download and open the Payment for Stripe app. Navigate to the Settings menu by pressing the gear in the upper left hand corner.  Navigate to the Conn...

• Using the BBPOS Chipper 2X BT card reader on Android

  Ensure that you have location services enabled for the "Payment" app. Log in to the app Navigate to the menu via the icon in the upper left corner Tap "Connect Card Reader" Pair the reader with your device, then finalize the connection Add an amount,...

• Updating your BBPOS Chipper 2X BT card reader

  The BBPOS Chipper 2X BT from Stripe can have it's firmware updated without being plugged in. You'll need to follow similar steps to connecting your card reader: Turn the card reader on Navigate to the app Settings screen Press "Connected Card Readers" ...

• What do the status lights on the BBPOS Chipper 2X BT card reader mean?

  Whenever the BBPOS Chipper 2X BT is turned on, the LED located beside the power button shows the reader’s current status. https://stripe.com/docs/terminal/readers/bbpos-chipper2xbt#status-light

• What devices are compatible with the BBPOS Chipper 2X BT card reader?

  The BBPOS Chipper 2X BT is compatible with iOS and Android devices. Below you'll find a list of the support iOS and Android devices, which all require Bluetooth connectivity: iOS must be running iOS 12.0 or later iPhone 4S or later iPod 5th generation ...

• Troubleshooting - Verifone showing "Not Connected" Error

  If you have your Verifone P400 setup on your ethernet network connection, you may need to reconnect by following the steps in the Stripe guide: https://support.stripe.com/questions/not-connected-error-on-verifone-p400-with-ethernet-connection  

• Ordering the Verifone P400 card reader

  The Verifone P400 card reader is only available for app users in the United States or Canada. You can order via:  https://payment.co/order/verifone For more information on Stripe Terminal (Canada), you can read the Stripe documentation here: https://str...

• Connecting to the Verifone P400 Stripe Terminal card reader

  Before attempting to connect to your Verifone P400 card reader, ensure that you have setup both the Location and registered the card reader in the Stripe Dashboard. You can follow this guide here: https://pocketvendor.zendesk.com/hc/en-us/articles/36004...

• Setting up and registering the Verifone P400 Stripe Terminal card reader

  Stripe has provided very detailed instructions for setting up and configuring your card reader here: https://stripe.com/docs/terminal/readers/verifone-p400 In addition, we've made those steps more concise, with screenshots below, to help with your setup...

• Currency is not supported in a specific country

  You may have landed here due to seeing an error such as: The card_present source type with currency CAD is not supported in US. Unfortunately, Stripe Connect accounts will only be able to process card present charges in their local currency. For example...

• What is the BBPOS Chipper 2X BT card reader battery life?

  A single charge of the BBPOS Chipper 2X BT battery can support 800 EMV transactions, 5000 magnetic card swipe transactions, or 1000 EMV contactless transactions.   Source: https://support.stripe.com/questions/bbpos-chipper-2x-bt-battery-life

• Do you offer a card reader for non-US users?

  The Verifone P400 is the Stripe Terminal card reader that is for Canadian users. This card really only works with the iOS app, and requires additional steps to configure the card reader before it can be used. You can purchase this card reader at: https:...

• My card reader says I'm in TESTMODE ONLY, how do I fix this?

  The following error, means your Stripe account isn't quite setup to allow for EMV/card present transactions yet. The card_present source type can only be used in testmode As Stripe is rolls out new features, they typically have them turned *OFF* to star...

• What is an "unrecognized swipe data" error?

  It looks like you're using an older card reader, the Magtek iDynamo. We'd strongly encourage you to upgrade that reader to the BBPOS Chipper 2X BT. It looks like the card reader is being a little finicky. Make sure to hold the card and phone firmly, and...

• Do you offer expedited shipping on card reader orders?

  We have two options for expedited shipping that may interest you. All you need to do is respond to this email with the selection you would prefer: Priority MailThis is a 1-3 day shipping service. This service is available for $7. Priority Mail ExpressTh...

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