Card Readers

• Troubleshooting Tap to Pay on iPhone

  Tap to Pay on iPhone lets you accept contactless payments with just your phone — no reader needed. You'll need an iPhone XS or later running iOS 16.4 or greater. If it's not working, here are the usual culprits: Running a beta version of iOS Trying to ...

• Setup a BBPOS WisePad 3 for Android

  Ensure that you have location services enabled for the "Payment" app. Log in to the app Navigate to the menu via the icon in the upper left corner Choose Connect Bluetooth Reader DO NOT PAIR THE CARD READER VIA YOUR DEVICE'S SETTINGS

• Troubleshooting WisePad 3

  The WisePad 3 is a bluetooth connected Stripe Terminal card reader. For the reader to function properly, you must have the following enabled on your device: Grant location access (while using) Bluetooth Disallowing either of these services will preven...

• Installing the standalone Payment app directly onto the Stripe Reader S700/S710

  The Stripe Reader S700/S710 is an all-in-one smart terminal that runs Payment for Stripe directly on the device, without requiring a separate phone or tablet.Setup Steps: Order your S700 or S710 — Purchase from your Stripe Dashboard, choosing between Wi...

• Troubleshooting - Stripe Reader M2 won't turn on

  We're sorry you're having trouble with your Stripe Reader M2. Check for physical damage to the reader. Ensure the reader is charged by plugging it into a wall outlet. Allow the unit to charge for 30 minutes and attempt to turn it on by pressing th...

• Using the Stripe M2 card reader on the Android app

  The Stripe Reader M2 is a pocket-sized Bluetooth reader. Here's how to pair it with the Payment for Stripe app on Android. Make sure location services are enabled for the Payment app, and turn the M2 on. Open the app, tap the menu icon (top-left) to op...

• Using Stripe Reader M2 with the Payment iOS app

  The Stripe Reader M2 is a pocket-sized Bluetooth reader. Here's how to pair it with the Payment for Stripe app on your iPhone or iPad. Turn the reader on with the power button on its side. Open Payment for Stripe, go to the menu, and tap Connect Card R...

• General Troubleshooting for WisePOS E

  Below is an excerpt from the full troubleshooting guides at: https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshooting   Most commonly, the card reader was not registered to your Stripe account. To do so, you would need to follow the step...

• Troubleshooting WisePOS E - Update installation fails

  From time to time, a card reader update may fail midway through installation due to a poor internet connection, or other factors.   You will need to cancel the update, and/or restart your card reader device and attempt the update again.

• Troubleshooting - WisePOS E cannot be connected to over Wifi

  You may need to restart your wifi network, or try to re-discover the reader. Here is a guide from Stripe with some other steps. https://support.stripe.com/questions/stripe-terminal-application-cannot-connect-to-card-reader-over-wifi  

• Troubleshooting WisePOS E - Sever hostname could not be found

  We're sorry you're having issues with your WisePOS E. Lets try some simple things to fix it. The error you are seeing looks to be specific to your network, and the Stripe Terminal card reader.   First, double check to make sure your WisePOS E is connect...

• Connect BBPOS WisePOS E to the Payment app

  The BBPOS WisePOS E is a countertop smart reader that connects over the internet (WiFi or ethernet). Here's how to get it running with Payment for Stripe — no code required. Set up the reader. Follow Stripe's hardware guide to power on the WisePOS E a...

• Using the BBPOS Chipper 2X BT card reader on iOS

  The BBPOS Chipper 2X BT is an older Bluetooth reader. It still works with the app, but it's no longer sold — newer readers like the Stripe Reader M2 have replaced it. If you already have one, here's how to use it on iOS. Turn the reader on with its pow...

• Using the BBPOS Chipper 2X BT card reader on Android

  The BBPOS Chipper 2X BT is an older Bluetooth reader. It still works with the app, but it's no longer sold — newer readers like the Stripe Reader M2 have replaced it. If you already have one, here's how to use it on Android. Make sure location services...

• Updating your BBPOS Chipper 2X BT card reader

  The BBPOS Chipper 2X BT can update its firmware over Bluetooth — no cable needed. (It's an older, no-longer-sold reader, but updates still work if you have one.) Turn the reader on. Open the menu and go to Connect Card Reader (iOS) or Connect Bluetooth...

• What do the status lights on the BBPOS Chipper 2X BT card reader mean?

  Whenever the BBPOS Chipper 2X BT is turned on, the LED located beside the power button shows the reader’s current status. https://stripe.com/docs/terminal/readers/bbpos-chipper2xbt#status-light

• What devices are compatible with the BBPOS Chipper 2X BT card reader?

  The BBPOS Chipper 2X BT is an older Bluetooth reader. It still works with the app, but it's no longer sold — newer readers like the Stripe Reader M2 have replaced it. To use one, you'll need an iPhone, iPad, or Android device with Bluetooth running a cu...

• Currency is not supported in a specific country

  You may have landed here due to seeing an error such as:The card_present source type with currency CAD is not supported in US.Unfortunately, Stripe Connect accounts will only be able to process card present charges in their local currency. For example, ...

• What is the BBPOS Chipper 2X BT card reader battery life?

  A single charge of the BBPOS Chipper 2X BT battery can support 800 EMV transactions, 5000 magnetic card swipe transactions, or 1000 EMV contactless transactions.   Source: https://support.stripe.com/questions/bbpos-chipper-2x-bt-battery-life

• Do you offer a card reader for non-US users?

  Yes. Availability varies by country, but outside the US we recommend the BBPOS WisePad 3 (a portable Bluetooth reader) and the BBPOS WisePOS E or Stripe Reader S700/S710 (countertop smart readers). Stripe Terminal is supported in many countries — check ...

• My card reader says I'm in TESTMODE ONLY, how do I fix this?

  The following error, means your Stripe account isn't quite setup to allow for EMV/card present transactions yet. The card_present source type can only be used in testmode As Stripe is rolls out new features, they typically have them turned *OFF* to star...

• Is there a special rate for using a card reader?

  Yes! When you use a card reader, the Payment for Stripe app fee is 1.2% on top of your base Stripe card-present rate. In the US, Stripe's card-present rate is 2.7% + 5¢ per transaction. So a $100 sale looks like this: $100 − $2.75 (Stripe) − $1.20 (app ...

• Do you support any additional card readers?

  The app works with Stripe Terminal readers. Today that's: Stripe Reader M2 — pocket-sized Bluetooth reader BBPOS WisePad 3 — portable Bluetooth reader, great for travel BBPOS WisePOS E — countertop smart reader (WiFi) Stripe Reader S700/S710 — all-...

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