General Troubleshooting for WisePOS E
Below is an excerpt from the full troubleshooting guides at: https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshooting Most commonly, the card reader was not registered to your Stripe account. To do so, you would need to follow the step...
Troubleshooting WisePOS E - Update installation fails
From time to time, a card reader update may fail midway through installation due to a poor internet connection, or other factors. You will need to cancel the update, and/or restart your card reader device and attempt the update again.
Troubleshooting - WisePOS E cannot be connected to over Wifi
You may need to restart your wifi network, or try to re-discover the reader. Here is a guide from Stripe with some other steps. https://support.stripe.com/questions/stripe-terminal-application-cannot-connect-to-card-reader-over-wifi
Troubleshooting WisePOS E - Sever hostname could not be found
We're sorry you're having issues with your WisePOS E. Lets try some simple things to fix it. The error you are seeing looks to be specific to your network, and the Stripe Terminal card reader. First, double check to make sure your WisePOS E is connect...
Connect BBPOS WisePOS E to the Payment app
Let's get you setup with your BBPOS WisePOS E! Remember, the Payment app was built to be the no-code solution for charging with your Stripe account. The following steps require NO CODING. First, you'll need to setup your card reader following Stripe's ...
Not seeing WisePOS E in card reader list, even after connecting to wifi and registering with Stripe
We're sorry this is happening! It's a remnant of a change Stripe introduced with the way they handle accounts, and we're quickly try to provide a workaround so you are no longer affected. However, below are the steps to get that card reader displaying i...
Creating locations and registering your WisePOS E card reader
Stripe has provided very detailed instructions for setting up and configuring your card reader here: https://stripe.com/docs/terminal/readers/bbpos-wisepos-e In addition, we've made those steps more concise, with screenshots below, to help with your set...