Sorry you're running into this with your WisePOS E. This error comes from your network and the Stripe Terminal reader, not the app. These steps usually fix it:
- Check that your WisePOS E is connected to the internet.
- Work through Stripe's guide for this DNS error: Stripe Terminal DNS errors
- Make sure your network has the right ports open so the app can reach the reader: Point of sale can't connect to the reader
Still seeing it? Contact Stripe support at support.stripe.com/contact. This is a hardware and network error, so Stripe's team is the one that can fix it. If their first reply sends you back to us as an app problem, ask them to escalate your ticket.