Troubleshooting - Stripe Reader M2 won't turn on
We're sorry you're having trouble with your Stripe Reader M2. Check for physical damage to the reader. Ensure the reader is charged by plugging it into a wall outlet. Allow the unit to charge for 30 minutes and attempt to turn it on by pressing th...
Using the Stripe M2 card reader on the Android app
Ensure that you have location services enabled for the "Payment" app. Log in to the app Navigate to the menu via the icon in the upper left corner Tap "Connect Card Reader" Pair the reader with your device, then finalize the connection Add an amount,...
Using Stripe Reader M2 with the Payment iOS app
Start by turning the reader on by pressing the power button the side of the unit. Next, you'll need to download and open the Payment for Stripe app. Navigate to the Settings menu by pressing the gear in the upper left hand corner. Navigate to the Conn...