We're sorry you're having trouble with your Stripe Reader M2.
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Check for physical damage to the reader.
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Ensure the reader is charged by plugging it into a wall outlet.
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Allow the unit to charge for 30 minutes and attempt to turn it on by pressing the power button for a few seconds.
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If the status lights do not turn on after the power button is pushed once, try a different power outlet to charge the device.
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Use a paperclip to reset the device using the reset button located at the back of the reader, near the USB port. Wait a couple of minutes and attempt to power on the reader again.
If the reader does not power on after following the steps above, contact Stripe support.
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