The WisePad 3 is a Bluetooth Stripe Terminal card reader. For the reader to function properly, you must have the following enabled on your device:
- Grant location access (while using)
- Bluetooth
Disallowing either of these services will prevent you from using the Stripe Terminal reader. If you denied access by mistake, turn it back on in your device's Settings app:
- iOS: Location services for app and Bluetooth access
- Android: Location services and Bluetooth
This video walks through connecting the reader step by step:
https://paymentforstripe.com/card-readers/wisepad