Payments

• What product types can I use with invoicing?

  Invoicing, available in the iOS app versions 6.1 or greater, is available in two different ways: By manually inputting an amount By choosing one-time products When choosing either of these cart options, you can setup payment collection for a later dat...

• Editing an invoice

  Starting in version 6.1 of the Payment for Stripe app on iOS, you now have the ability to send invoices for future payment to customers. This functionality assumes that at the time you are creating the invoice, you want to send it. There are several pie...

• Who is eligible to use WeChat Pay and Alipay?

  There are several rules around WeChat Pay and Alipay eligibility from Stripe, as well as the governments of the locations of these companies. We'll do our best to explain those below. However, it is important to note that the Payment for Stripe app is a...

• Enabling WeChat Pay or Alipay in your Stripe Dashboard

  It's incredibly easy to begin taking payments using WeChat Pay or Alipay with the Payment for Stripe app. Since the app will support these payment methods with minimal setup, you'll only need to complete two simple steps: Enable the payment methods in ...

• Using Alipay with Stripe

  To start accepting Alipay payments with Stripe, you will first need to make sure you have "Activated" this payment method in your Stripe Dashboard. You can follow this guide for doing that.   Second, you'll need to ensure that you have enabled these pay...

• Using WeChat Pay with Stripe

  To start accepting WeChat Pay payments with Stripe, you will first need to make sure you have "Activated" this payment method in your Stripe Dashboard. You can follow this guide for doing that.   Second, you'll need to ensure that you have enabled these...

• Are there fees associated with the subscriptions?

  After enrolling a customer in a subscription via the app, there will be a 1.2% app fee deducted from the total amount paid to your Stripe account. Each time a subscription payment is processed, this fee will be deducted. You can read more about those fe...

• How can I enroll my customers into my subscriptions?

  It's now easier than ever to enroll customers into your Stripe Subscriptions in person. All you need to do is make sure that your Products and Plans are setup at: https://dashboard.stripe.com/subscriptions/products Next, open your app and press the "Pro...

• Is Payment compliant for 3D Secure and SCA ready?

  If you're unfamiliar with SCA (Strong Customer Authentication), you can read more about it here: https://stripe.com/guides/strong-customer-authentication Essentially, your customers may be asked to provide a secondary mode of authentication (via SMS cod...

• Create & share Payment Links with your customers

  Stripe Payment Links are a powerful tool in your business' arsenal. With the Payment app, you can easily create Payment Links from your Stripe Product Catalog. This will unlock all of the different Payment Methods that Stripe Supports (as long as they a...

• Adding gratuity or tips

  Tipping and adding gratuity is easy with Payment for Stripe. It happens after the initial charge, and is calculated based on percentages from the charge amount (excluding tax). We have some plans to add custom amounts in the future, but for now, options...

• How can I add tax to my amounts?

  Stripe Tax Rates  can automatically be added via the Stripe menu (upper right corner)under the "Tax Rates" section. From there, you can select the Tax Rate you'd like to apply, and press "Apply Tax Rate".    

• How can I make a test charge?

  To do a test run of the app, our suggestion would be to enter a small amount like $1.00 and go through the flow with your own credit card. Upon a successful charge, you will be presented with a screen which will allow you to immediately refund that char...

• Can I charge an HSA or FSA?

  To charge an HSA/FSA, you will need a special classification for your business, which you can learn more about here: https://support.stripe.com/questions/can-i-process-hsa-fsa-cards-using-stripe

• Does the app allow for offline payments?

  Yes, although it is not recommended to collect offline payments as there is inherent risk in doing so. You may not know the card was declined until your customer has left with the merchandise.   However if you wish to proceed, you will need to enable of...

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• How long does it take for a refund to post to my customer's account?

  Stripe submits refunds to your customer’s bank immediately, but depending on the bank processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account. In some cases, the refund may be processed as a reversal, mea...

• How do I issue a refund?

  Refunds are simple, and have no fees attached. You can refund charges in 3 different ways: Immediately after the charge, if you realized there was a mistake, you can refund directly from the success dialog. You can also process refunds from the Recent ...

• Why was a payment blocked?

  It looks like the payment was blocked because both the IP address and billing address are known to cause a high risk of fraud. You can adjust the rules for blocking payments via Radar at: https://dashboard.stripe.com/radar You can read more about that h...

• What does an insufficient funds error mean?

  Have your customers shown you that they have money in their account, even though you're receiving an insufficient funds error? To determine why the bank returned this code, the cardholder will need to contact their bank directly and ask about the specif...

• My customer's cards keep getting declined. What do I do?

  If you are having problem collecting payments, please verify with the bank that your customer's credit cards have the sufficient funds for payment. Also, try logging in to your Stripe account to ensure that everything is in order via: https://dashboard....

• When would I use "Authorize-only"?

  Typically, this is for holding a charge. A very common use case is when checking into a hotel. At check-in, you are required to provide a credit card for "incidentals", to which the hotel authorizes a charge (on hold) on your card.  For the most part, t...

• What does "Uncaptured" mean?

  When using the Authorization Only feature within the app, you will need to manually Capture the payment within 7 days or the funds will be released back to the card holders credit card. This is a similar situation to what happens when staying at a hotel...