Payments

• Why does my Stripe Dashboard show two entries for the same product sale?

  Short answer: This is normal. It's not a double charge.When you ring up a product in PAYMENT (vs. typing a custom amount), Stripe records the sale as two linked entries in your dashboard:The charge — the actual card payment that moves money into your ac...

• What product types can I use with invoicing?

  Invoicing, available in the iOS app versions 6.1 or greater, is available in two different ways: By manually inputting an amount By choosing one-time products When choosing either of these cart options, you can setup payment collection for a later dat...

• Editing an invoice

  Once you've sent an invoice from the app, you can still manage it. Right from the invoice you can: Send a reminder — nudge a customer who hasn't paid yet. Void the invoice — cancel it if it's no longer needed. To edit an invoice's details (line item...

• Creating an invoice

  Invoicing lets you send a customer a bill to pay later, instead of charging a card on the spot. To turn it on, open the menu, go to Settings, and switch on Invoicing via email. To send one, enter an amount on the keypad, then open the payment-method men...

• Are there fees associated with the subscriptions?

  After you enroll a customer in a subscription through the app, a 1.2% app fee is deducted from each subscription payment that's processed (on top of your base Stripe fees). More on fees here: What are the fees for using Stripe and the Payment app?

• How can I enroll my customers into my subscriptions?

  You can enroll a customer in a subscription right from the app, in person. First, set up your subscription products (with recurring prices) in your Stripe Dashboard — they'll sync into the app automatically. In the app, tap Products and pick from your c...

• Is Payment compliant for 3D Secure and SCA ready?

  Yes — Payment for Stripe supports 3D Secure (3DS) and Strong Customer Authentication (SCA). If you're new to SCA, Stripe's guide is a good primer: stripe.com/guides/strong-customer-authentication. In short: for some payments your customer may be asked t...

• Create & share Payment Links with your customers

  Stripe Payment Links are a powerful tool in your business' arsenal. With the Payment app, you can easily create Payment Links from your Stripe Product Catalog. This will unlock all of the different Payment Methods that Stripe Supports (as long as they a...

• Adding gratuity or tips

  Tipping is easy with Payment for Stripe. Tips are added after the initial charge and calculated as a percentage of the pre-tax amount. You can customize the tip percentages too — open Customize Tips, tap the + to add a percentage, and drag to reorder. (...

• How can I add tax to my amounts?

  You've got two ways to add tax in Payment for Stripe: automatic, or your own manual rate. Automatic tax (easiest). Open Settings and turn on Collect tax based on zip code. The app then figures out the right sales-tax rate from your customer's ZIP code a...

• How can I make a test charge?

  To do a test run of the app, our suggestion would be to enter a small amount like $1.00 and go through the flow with your own credit card. Upon a successful charge, you will be presented with a screen which will allow you to immediately refund that char...

• Can I charge an HSA or FSA?

  To charge an HSA/FSA, you will need a special classification for your business, which you can learn more about here: https://support.stripe.com/questions/can-i-process-hsa-fsa-cards-using-stripe

• Does the app allow for offline payments?

  Yes, although it is not recommended to collect offline payments as there is inherent risk in doing so. You may not know the card was declined until your customer has left with the merchandise.   However if you wish to proceed, you will need to enable of...

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• How long does it take for a refund to post to my customer's account?

  Stripe submits refunds to your customer’s bank immediately, but depending on the bank processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account. In some cases, the refund may be processed as a reversal, mea...

• How do I issue a refund?

  Refunds are simple, and there's no fee to issue one. You can refund a charge a few ways: Right after the charge. If you catch a mistake immediately, you can refund straight from the success screen. From the Payments list. Open the menu, go to Payments, ...

• Why was a payment blocked?

  A payment usually gets blocked when Stripe's fraud tools (Radar) flag it as high-risk — for example, when the IP address and billing address both look risky. You can review and adjust your blocking rules in Radar at dashboard.stripe.com/radar. If you ha...

• What does an insufficient funds error mean?

  Has a customer shown you they have money in their account, but you're still getting an insufficient-funds error? The only way to know for sure is for the cardholder to contact their bank about that specific charge. Banks make funds available differently...

• My customer's cards keep getting declined. What do I do?

  If you are having problem collecting payments, please verify with the bank that your customer's credit cards have the sufficient funds for payment. Also, try logging in to your Stripe account to ensure that everything is in order via: https://dashboard....

• When would I use "Authorize-only"?

  Authorize Only is for placing a hold on a card rather than charging it right away. The classic example is a hotel: at check-in they authorize a hold on your card for incidentals, then capture the final amount when you check out. A hold is released autom...

• What does "Uncaptured" mean?

  When you use the Authorize Only feature, the payment is held but not yet charged — you'll need to capture it to actually collect the money. If you don't capture within the authorization window (typically 7 days), the hold is released back to your custom...