How do I issue a refund?

Refunds are simple, and there's no fee to issue one. You can refund a charge a few ways:

Right after the charge. If you catch a mistake immediately, you can refund straight from the success screen.

From the Payments list. Open the menu, go to Payments, and swipe the charge's row to reveal Refund (and Receipt):

Enter the amount — refund the whole charge or just part of it — and tap Continue:

The charge is then marked Refunded in your Payments list:

From the Stripe Dashboard. You can also refund at dashboard.stripe.com/payments — find the payment and press Refund (full or partial). One note: refunds issued from the Stripe Dashboard don't automatically return our app fee, so email us the charge ID (it looks like ch_...) and we'll refund the app fee manually.

Please note: Stripe's own processing fees from the original transaction are not returned when you issue a refund. That is set by Stripe, not by us. For questions about those, contact Stripe at support@stripe.com.

Partial refunds return a proportional share of our app fee. For example, refunding 40% of a charge returns 40% of the app fee.