Short answer: Swipe the charge in Payments and tap Refund, for all or part of it. Refunding in the app returns our app fee. Stripe's processing fee isn't returned.
Refunds are simple, and there's no fee to issue one. You can refund a charge a few ways:
Right after the charge. If you catch a mistake immediately, you can refund straight from the success screen. On iPhone, tap …, then Refund.
From the Payments list. Open the menu, go to Payments, and swipe the charge's row to reveal Refund (and Receipt):
On Android, you can also tap the payment to open it, then tap Refund.
Enter the amount (the whole charge or part of it) and tap Continue:
The charge is then marked Refunded in your Payments list:
From the Stripe Dashboard. You can also refund at dashboard.stripe.com/payments: find the payment and press Refund (full or partial). One note: refunds issued from the Stripe Dashboard don't automatically return our app fee, so email us the charge ID (it looks like ch_...) and we'll refund the app fee manually.
Please note: Stripe's own processing fees from the original transaction are not returned when you issue a refund. That is set by Stripe, not by us. For questions about those, contact Stripe at support@stripe.com.
Partial refunds return a proportional share of our app fee. For example, refunding 40% of a charge returns 40% of the app fee.
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