How do I issue a refund?

  • Updated

Refunds are simple, and there's no fee to issue one. You can refund a charge a few ways:

Right after the charge. If you catch a mistake immediately, you can refund straight from the success screen.

From the Payments list. Open the menu, go to Payments, and swipe the charge's row to reveal Refund (and Receipt):

Swiping a charge in the Payments list to reveal Refund

Enter the amount — refund the whole charge or just part of it — and tap Continue:

Entering the refund amount

The charge is then marked Refunded in your Payments list:

A charge marked Refunded in the Payments list

From the Stripe Dashboard. You can also refund at dashboard.stripe.com/payments — find the payment and press Refund (full or partial). One note: refunds issued from the Stripe Dashboard don't automatically return our app fee, so email us the charge ID (it looks like ch_...) and we'll refund the app fee manually. Stripe's own fees are returned automatically.

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