My customer's cards keep getting declined. What do I do?

When your customers' cards keep getting declined, check these in order:

• Ask your customer to check with their bank that the card has enough funds for the payment.
• Log in to your Stripe Dashboard and make sure everything is in order. Sometimes Stripe needs more verification before you can take charges in the app.
• Still seeing declines? Contact Stripe support at support.stripe.com/email.

Seeing a specific message? These cover the common ones:

• What does an insufficient funds error mean?
• "Your card does not support this type of purchase"
• "Declined for making repeated attempts too frequently"
• My customer's card needs a ZIP code
• "This transaction requires chip and PIN"