Errors & fixes
What an error message means and how to get the payment through.
App errors
3Payment errors
8- My customer's cards keep getting declined. What do I do?
- What does an insufficient funds error mean?
- Why was a payment blocked?
- What does "This transaction requires chip and PIN" mean?
- What does "Your card does not support this type of purchase" mean?
- What does "declined for making repeated attempts too frequently or exceeding its amount limit" mean?
Reader errors
7- Why did my payment say "Collection timed out" or "Reading the card timed out"?
- What does "The card is not supported by the current reader's configuration" mean?
- Why does Tap to Pay say "The card reader cannot be used while a phone call is active"?
- My card reader says I'm in TESTMODE ONLY, how do I fix this?
- Tap to Pay shows "Default" instead of your business name
- My card reader says connected, but nothing happens when I charge
Stripe account issues
5- Why are my Payments disabled?
- Stripe still says my account is controlled by Payment after disconnecting
- My Stripe account is restricted, rejected or "ineligible"
- Stripe says "Platform Payment's access has been removed from your account"
- "Account setup in progress" but Stripe shows nothing left to do