Why are my Payments disabled?

  • Updated

Since Payment for Stripe (the app) is a 3rd party company to Stripe, we are not privy to why your payments are disabled. The only information we can see is that additional information is required for you to process payments. To provide this information, you will need to contact Stripe's customer support at:


If you are logged in and go to that link, you can live chat or get a phone call back.

You may also be able to provide the additional documentation by logging in to your Stripe account via:



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