Short answer: Turn on Tips & gratuity in Settings. Your customer picks a tip before they pay, as a percentage of the pre-tax amount.
Turn on tips
- Open the menu and tap Settings.
- Under Taxes, Gratuity & Fees (Android: Taxes, gratuity & fees), switch on Tips & gratuity.
How your customer tips
When you charge, the tip screen shows in the app before the customer pays (on iPhone, before the reader asks for a card). Turn the phone or tablet toward your customer.
On a Stripe Reader S700/S710, BBPOS WisePOS E, or BBPOS WisePad 3, the customer can tip on the reader instead. Turn on Present on-reader tips in the same section.
On iPhone, a sale with products paid by a typed-in card takes the tip as its own payment right after the sale, so you'll see two payments in Stripe. The customer still picks the tip before paying.
Change the tip choices
Tap Customize tip percentages in the same section. The defaults are 20%, 18%, and 15%. On iPhone you can add, remove, and reorder them. On Android you set three.
Stripe and application fees apply to the tip like the rest of the sale.
See your tips
Open the menu and tap Tips. You'll see every tipped sale with the total at the top, including tips your customers added on the reader. Pick Today, This week, or This month (iPhone: the menu at the top right; Android: the chips at the top). Tap a sale to open the payment. Fully refunded sales drop off the list.
Need the numbers for payroll or tip-outs? Tap the share button (Android: Export CSV). You get a CSV with each sale's date, total, tip, and description.
For a longer range, export payments from the Stripe Dashboard and choose all columns. In-app tips are in the tip metadata column. Tips added on the reader are in the amount details columns.
Tip screen not showing? See Tips are on, but the tip screen doesn't show.
Next steps