Declines

  • Why was a payment blocked?

    A payment usually gets blocked when Stripe's fraud tools (Radar) flag it as high-risk — for example, when the IP address and billing address both look risky. You can review and adjust your blocking rules in Radar at dashboard.stripe.com/radar. If you ha...

  • What does an insufficient funds error mean?

    Has a customer shown you they have money in their account, but you're still getting an insufficient-funds error? The only way to know for sure is for the cardholder to contact their bank about that specific charge. Banks make funds available differently...

  • My customer's cards keep getting declined. What do I do?

    If you are having problem collecting payments, please verify with the bank that your customer's credit cards have the sufficient funds for payment. Also, try logging in to your Stripe account to ensure that everything is in order via: https://dashboard....