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  • Why did my payment or payout history disappear, and why do I have a new Stripe account?

    Stripe introduced a privacy upgrade which limits you from connecting the same Stripe account to multiple Platforms (like Shopify and the Payment app). [0] Therefore, a new "sub-account" was created from your "main account", which has the exact same info...

  • Do you provide special rates for 501c(3) non-profits?

    Thanks for reaching out! To start, make sure you have already received your non-profit status from Stripe. They offer some incentives for non-profits, including a 2.2% rate for non-American Express transactions. You can find out more about that here: ht...

  • Complete Stripe account transition after deauthorization

    If you are attempting to close your account or remove platform controls enabled for the Payment app platform, you may be seeing the following message in your Stripe account: This message indicates that the Payment app platform has completed all of the ...

  • Locate missing payments and payouts

    First, open the menu in the Payment app. At the top you'll see your Stripe account ID: Then head to a web browser and open your Profile in the Stripe Dashboard. You may see a list like this: These are all the accounts linked to your main Stripe accoun...

  • How do I charge in a different currency?

    To change the currency you charge in, open the menu, go to Settings, and choose Currency. You'll see every currency your Stripe account supports. One catch if you use a card reader: Stripe Terminal can only process charges in your Stripe account's home ...

  • Why is my account in TEST MODE only?

    Your account is unable to make charges because it is in TEST mode only. You will need to activate your account by visiting: https://dashboard.stripe.com/account/details You can read more about the TEST mode only account state here: https://stripe.com/do...

  • How do I change my password?

    Payment for Stripe doesn't have its own password — you sign in by connecting your Stripe account ("Sign in with Stripe"), so there's nothing to reset in the app itself. If you need to reset your Stripe password, do it at dashboard.stripe.com/login. (Ent...

  • How do I close my account?

    We're sorry to see you go! You can follow the steps to disconnect your Stripe account from the Payment app at: https://payment.co/disconnect.If you are looking to also close your Stripe account, you can do so from your Stripe Dashboard after disconnecti...

  • Why are my Payouts disabled?

    Unfortunately, your Payouts have been disabled by Stripe (the gateway you use to charge credit cards). This is a separate service from the Payment for Stripe app, and thus you will need to reach out to their support team for further clarification. The P...

  • Why are my Payments disabled?

    Since Payment for Stripe (the app) is a 3rd party company to Stripe, we are not privy to why your payments are disabled. The only information we can see is that additional information is required for you to process payments. To provide this information,...