Account

• Why did my payment or payout history disappear, and why do I have a new Stripe account?

  Stripe introduced a privacy upgrade which limits you from connecting the same Stripe account to multiple Platforms (like Shopify and the Payment app). [0] Therefore, a new "sub-account" was created from your "main account", which has the exact same info...

• Do you provide special rates for 501c(3) non-profits?

  Thanks for reaching out! To start, make sure you have already received your non-profit status from Stripe. They offer some incentives for non-profits, including a 2.2% rate for non-American Express transactions. You can find out more about that here: ht...

• Complete Stripe account transition after deauthorization

  If you are attempting to close your account or remove platform controls enabled for the Payment app platform, you may be seeing the following message in your Stripe account: This message indicates that the Payment app platform has completed all of the ...

• Locate missing payments and payouts

  First, open the menu in the Payment app. At the top you'll see your Stripe account ID: Then head to a web browser and open your Profile in the Stripe Dashboard. You may see a list like this: These are all the accounts linked to your main Stripe accoun...

• How do I charge in a different currency?

  To change the currency you charge in, open the menu, go to Settings, and choose Currency. You'll see every currency your Stripe account supports. One catch if you use a card reader: Stripe Terminal can only process charges in your Stripe account's home ...

• Why is my account in TEST MODE only?

  Your account is unable to make charges because it is in TEST mode only. You will need to activate your account by visiting: https://dashboard.stripe.com/account/details You can read more about the TEST mode only account state here: https://stripe.com/do...

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• Stripe Partnership

  We're proud to be a long-standing Stripe partner. Payment for Stripe is built entirely on Stripe, so your payments, payouts, and data all live in your own Stripe account. Learn more about the app at paymentforstripe.com.