Reconnect your Stripe account to the app

Short answer: open the app, tap Sign in with Stripe, and pick the same Stripe account you used before. That's it — you're reconnected, and your payment history is right where you left it in Stripe.

How do I reconnect?

1. Update Payment for Stripe to the latest version and open it.
2. Tap Sign in with Stripe on the welcome screen.
3. Sign in to Stripe and choose the account you want to take payments with.
4. Back in the app, check the account ID in the menu (it starts with acct_) matches the one in your Stripe Dashboard.

If the app says "Your session has expired. Please sign in again.", follow the same steps.

Stripe shows a "Transition account" message.

Finish that first, then sign in to the app again. Details here: Complete Stripe account transition after deauthorization.

I'm signed in but can't take card payments.

That's Stripe asking for something, not the app. You'll see one of these:

• Account setup in progress — tap Complete setup on Stripe and add the details Stripe needs.
• Payments paused by Stripe or Stripe can't accept payments for this account — tap Contact Stripe support. Only Stripe can review and reopen your account. More here: Why are my Payments disabled?

My old payments are missing.

You probably connected a different Stripe account. Here's how to find the right one: Locate missing payments and payouts.

On an Enterprise team?

Don't use Sign in with Stripe. Tap the three-dots menu on the welcome screen and choose Enterprise Login instead. See How do my users log in with their Enterprise account?

New to Payment? Take in-person card payments with your Stripe account. Download the app