Stripe has paused payments on your account until it gets more information from you. Payment for Stripe is a separate company from Stripe, so we can't see the exact reason. We only see that Stripe needs more details before you can take payments.
To sort it out:
- Log in to your Stripe Dashboard. You may be able to add the missing details there.
- Or contact Stripe support at support.stripe.com/contact. If you're logged in when you open that link, you can live chat or ask for a call back.