Short answer: This message comes straight from Stripe, for the account the app is signed in to. If your Dashboard says you're all set, you're most likely looking at a different Stripe account than the app.
Why it happens
The app shows アカウント設定中 when Stripe hasn't turned on card payments for the account. The line under it tells you which case you're in:
- There are items due. Tap Stripeでの設定を完了する.
アカウント設定中
Stripe needs a few more details before you can accept payments
- Same, with a deadline. Do it now.
アカウント設定中
Stripe needs these details soon to keep your account active
- Nothing to do. Tap ステータスを更新 to check.
アカウント設定中
Stripe is verifying your details. Most checks finish in minutes. Stripe will email you if it needs anything else.
- The setup form was never submitted.
アカウント設定中
Finish setting up your account on Stripe to start accepting payments
Two other titles mean something else. Stripeによる支払いの一時停止 and Stripe can't accept payments for this account are Stripe's decision. See Stripe account restricted or rejected.
How to fix it
- Tap Stripeでの設定を完了する and finish every step, including bank details. You can finish inside the app or in your browser.
- Waiting on verification? Tap ステータスを更新. If nothing changes, the app says:
No change yet. Stripe will email you when it's done.
- Dashboard shows no tasks? Check the account ID. The sheet shows Stripe account: followed by an ID starting with acct_. Compare it to the ID at the bottom of your Stripe Dashboard's user settings. If they differ, sign in with the other account. See The app asks me to create a new Stripe account.
- IDs match and Stripe still shows nothing? Contact Stripe support. Only Stripe can see why it's holding the account.
You may still be able to take payments but not get paid. If you see 銀行口座への入金手続きを完了してください。, Stripe is holding payouts until you add the details it lists.
Still stuck? Contact us from the app: open the menu, tap ヘルプ, then the mail icon at the top right.