Payment for Stripe didn't install on my S700/S710

Short answer: Registering your reader isn't what puts the app on it. Stripe installs the app only on readers that belong to a Stripe account controlled by Payment for Stripe. If your reader is registered but the app never showed up, it's almost always the account.

Why it happens

Stripe sends apps to readers through deploy groups, and only the platform that owns the account can use them. Payment for Stripe can only deploy to accounts it controls. A Stripe account you opened on your own, or that's connected to another platform like Shopify or WooCommerce, can register a reader fine but won't get the app. Stripe's setup wizard may say a new account is required because the existing one doesn't have the necessary platform controls. That's the same issue.

How to fix it

1. Check the account. In the S700 install guide, follow the steps for creating or moving to an account that works. If the account isn't controlled by Payment, the app can't install.
2. Register the reader to that account. Add a location in your Stripe Dashboard, then register the reader with the three-word code from its screen on the Terminal Readers page. If the code is rejected, make a new one on the reader and try again. It works once.
3. Make sure the reader's online. Run its built-in check: swipe in from the left edge, tap Settings, enter the admin passcode, and open Diagnostics. The Stripe connectivity test should say Passed. Without that, the reader can't download anything.
4. Restart the reader. It installs new apps when it starts, and Stripe restarts it every night anyway. Give it a few minutes after it comes back.
5. Still the plain Stripe logo? The reader may not be in the right deploy group yet. Contact us with your reader's serial number and we'll check.

If the reader asks you to sign in or register and you see this message:

This reader is not registered to your account.

Read S700/S710 shows the Stripe splash screen or “This reader is not registered to your account”.

Still stuck?
Contact us from the app: open the menu, tap Help, then tap the mail icon in the top right.